How do I upload money to my Wayja Wallet?
There are multiple ways that a user / you can upload money to their Wayja wallet, the easiest of which is to click on the wallet with the “+” icon next to the Wayja balance on the user dashboard. Once this icon has been clicked, you will be redirected to your wallet top up screen to upload any amount to your Wayja wallet. Once the amount has been determined by you, click the tick and the amount chosen plus relevant administration fee will be transferred from your registered bank account or credit card.
How do I find Friends on Wayja?
On the user dashboard, click the “Friends” button and you will be redirected to the Friends dashboard where you will be able to view your current friends list, pending friend requests, and Find Friends (either find people near you or search a friend by their user name). Choose the relevant option for you and click on the username / Wayja profile of the person you wish to connect with. Once you click this, the person you are trying to connect with will receive a pending friend request from you which they will have to accept or reject.
How do I confirm a bet / result on Wayja?
In your list of current Wayjas (Found on the My Wayjas button on the user dashboard) you will be able to scroll through all the current, historical and pending Wayjas you have made. Find the relevant Wayja in this list and click “Wayja Menu” followed by “Enter Result”. Once you have clicked this, you will be able to input the result. Click “Confirm Result” and enter your unique PIN, and the other participants in the Wayja will receive a notification to confirm or dispute the result on their profile. Once the other user has confirmed the result, the money will be transferred between your Wayja wallets.
How do I Cash Out my Wayja Wallet?
In your “Wayja Wallet”, you will find a “Cash Out” button. Enter the amount you would like to cash out and confirm your decision with your unique Wayja PIN code. The money will be transferred into your registered bank account. Note that money will not reflect immediately into your account as there is a standard waiting period of up to 72 hours before money might reflect in your account.
How do I make a Wayja with friends?
On your Wayja dashboard, click the Make Wayja button (top button on the screen). You will be redirected to the Wayja screen where you will be able to choose between the various types of Wayjas available (Simple, Advanced, Pool, or template Wayjas). Choose the relevant type of Wayja you wish to make and fill in the details required for your Wayja. Once completed click the “Make Wayja” button and your friends will receive a notification with your Wayja which they will have to accept, counter or decline.
What are the different types of Wayjas?
There are a number of different types of Wayjas available to you as a user. These can be found at the top of the “Make Wayja” screen. The different types of Wayjas are as follows: Simple Wayjas, Advanced Wayjas, Pool Wayjas and Template Wayjas. Simple Wayjas can be used for basic bets with set odds of 1:1 and where there is no moderation required - this is the quickest and easiest form of Wayja. Advanced Wayjas offer a more customisable experience where Odds, Partials, Moderators, etc. can be stipulated in the Wayja terms screen. Pool Wayjas are best used for group bets such as office pools or golf tours. Templates are ready built Wayjas for your favourite sports’ most common bets, from Poker Tournaments to Skins. Team bets are best used for team sports such as match play golf, indoor football, etc.
How do I register my bank details?
In the registration / Wayja set up process, you will be prompted to register your bank account details with which you be able to receive money from Wayja upon Cash out. This bank account is also one of your unique identifiers for security purposes and can only be changed manually via Wayja customer service.
What are the Service Fees?
As much as we’d love to give you this platform absolutely free, there are some costs that you should know about. In lieu of Wayja not charging fees per transaction made on the platform, Wayja charges 10% service fees per upload / top up, and 2% on cash out. These are service fees (or administration fees) that we charge you to move money into and out of your Wayja wallet. These are the only fees you will be charged to make use of the Wayja platform / service.
How long does it take for money to reflect in my account?
Wayja payments on cash outs can take up to 48 hours to reflect in your bank account.
Why do I need a unique PIN?
As an additional safety precaution, each user will have a registered PIN Code for their account. Users will be promoted for their unique PIN for any transactions, Wayjas, and account changes to ensure that your account is secure.
How do I update my Wayja profile?
You can easily access your Wayja profile by either clicking on your avatar (profile picture) on the Wayja dashboard or by clicking “Security” in the Wayja menu icon situated in the top right of any Wayja screen. For any additional changes to your profile (profile picture change, bank details change, etc.) you will be prompted to inout your unique Wayja PIN.
How do I contact Wayja?
You can contact Wayja either via the “Contact Us” option, situated in the Wayja Menu at the top right of any Wayja screen, or via email to info@wayja.me email address.
Why can’t I place a Wayja?
There are varying reasons why you might not be able to place a Wayja. The most common reasons that you may not be able to place a bet is that the current amount available in your wallet to Wayja with is insufficient, or your account has not yet been activated (this is done automatically when you first upload money into your account). As Wayja cannot offer users credit under any circumstances, your bets (current Wayja value) cannot exceed the amount of money in your wallet - even if these bets are still ongoing that money is held until the bets are resolved. In this instance, you will be required to upload / top up your Wayja Wallet with the amount needed to place the Wayja or resolve outstanding bets that you may have won so that there is enough money in your account to place the Wayja.
What happens in a Wayja dispute?
In the case of a dispute, any moderators nominated for the Wayja will be notified and they will be able to resolve the dispute. In the event that moderators are unable to resolve the dispute, the money Wayja’d will be transferred back in to each users account and the dispute will reflect on your Wayja history.
What are Partials?
In the event you offer a Wayja to one or more individuals in your friend network, your friends can match your bet value between one or more of them should you offer this option in your Standard Wayja. An example of this could be: You want to bet R1000 that Manchester United will beat Liverpool. One of your friends is happy to take that bet but only has R300 to Wayja, while another of your friends is willing to take up the remaining R700 of your initial bet. In this instance, your friends would split the winnings 70/30 should they win the Wayja.
What are Odds?
Betting odds allow you to calculate how much money you will win if you make a bet. Let’s use the same examples as before, with the same replacement of numbers for letters, i.e. 4/1 becomes A/B. Quite simply, for every value of B that you bet, you will win A, plus the return of your stake. Example:
- 9/1 for every R1 you bet, you will win R9
- 4/1 for every R1 you bet, you will win R4
- 1/1 for every R1 you bet, you will win R1
- 1/4 for every R1 you bet, you will win R0.25 or for every R4 you bet, you will win R1.
When should I use / nominate a moderator?
It is recommended that moderators be used as often as possible, but particularly in the case of higher risk bets, or bets which can be verified by a moderator in the case of a disputed result. Due to Wayja’s inability to verify the result of your game of golf, moderators will be able to determine the result on behalf of the bettors. It is recommended that Moderators chosen are known and trusted by both/all parties to ensure the fairest outcome.
How do I invite friends to a group / pool bet?
In the “Wayja With” field, you are able to list any number of your friends to a Wayja, and they will be notified once you have confirmed the Wayja details. Any parties who decline the Wayja will automatically be excluded from the Wayja should it take place.
How do I accept pending Wayjas?
Click on the My Wayjas button on the user dashboard and click “View Details” on pending Wayjas in the list. You will be redirected the Wayja screen where you will be able to accept, counter, or decline the Wayja that has been sent to you.
How do I share Wayjas to social media?
You will be able to share your Wayjas to social media by clicking the “Share Wayja” option and clicking on the specific social media platform icon you wish to share your Wayja. You will have the option to customise the text for your social media share and have a short code included to your specific Wayja should you wish to invite people to take you up on your bet.