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Welcome to Wayja

The Best Way to Bet Friends

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Frequently Asked Questions
Terms and Conditions
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Terms and Conditions
  1. Definitions
    1. "Affiliate" means, in relation to the Company, any other person directly or indirectly controlling, controlled by or under its common control or supervision;
    2. "The Company" means Wayja Proprietary Limited, including its affiliates, a company registered in accordance with the laws of the Republic or South Africa, with registration number 2014/137367/07 ;
    3. "Customer" means a South African resident who has full contractual capacity, who uses the Services to engage in informal bets not prohibited by law, and with the full knowledge and understanding that informal bets create no enforceable rights and/or obligations between the parties thereto and/or between the parties and the Company, who warrants that they do not derive a significant portion of their livelihood from gambling, and they are not a bookmaker;
    4. "Service" means the online digital platform offered by the Company to administrate informal bets and payments;
    5. "Social Group" means a group of Customers on the Company’s digital platform;
    6. "Wayja" means an informal bet or wager via the Company’s digital platform;
    7. "Wayja app" means the application software (if available) that is provided by the Company that may be installed or downloaded from an online application store on a compatible device for the purpose of providing the Service;
    8. "Wayja website" means the website operated by Wayja (https://wayja.me).
  2. Overview
    1. The terms and conditions constitute a binding contract between the Customer and the Company (“the Agreement”) and govern the use of the Service offered by the Company, but in no way regulates the relationship between the Customer and other Customers within the Social Group and/or using the Service and/or creates any rights and/or obligations between the Customer and any other customer.
    2. Any amendments and updates to the terms and conditions will be posted on the website and app and where possible customers will be notified of such changes via email.
    3. It is the Customer’s responsibility to ensure that they are fully acquainted and familiar with the terms and conditions of the Service, and by using the Service the Customer agrees to be bound to this Agreement and to any other terms and/or conditions of use applicable from time to time.
    4. Should the Customer have any query regarding the terms and conditions, require clarification or advice, kindly email the request to “info@wayja.me”.
  3. The Company
    1. The Company provides an online digital platform to administrate informal bets and payments to Customers and/or Social groups resident in South Africa.
    2. The service fee paid to the Company is to gain access to the digital administration and payments platform.
    3. The Company is not a bookmaker. The Company does not accept, create or stake money or anything of value, on fixed odds bets, and/or any open bet from any Customer or Social Group.
    4. The service fee is in no way or manner associated with the outcome of any informal bet or wager.
    5. The Company derives no fee or gain or loss based on the outcome of any informal bet or wager .
    6. The Company is not a credit provider and does not in any circumstances provide any credit to any Customer or Social Groups, and the provisions of the National Credit Act 34 of 2005 and any amendments thereto are not applicable.
    7. The Company does not provide an interactive gambling service to its customers.
  4. The Customer
    1. The Customer acknowledges that he or she is not a bookmaker nor derives a significant portion of their livelihood from betting and gambling.
    2. The Customer accepts that the use of the online digital administration and payment platform is at the Customer’s sole discretion and risk.
    3. The Customer acknowledges that any violation to the terms and conditions are strictly prohibited.
    4. By using the Service, the Customer represents, warrants and agrees that he or she will comply with all laws, statutes and regulations in relation to the use of the Service, and specifically that the Service is used within the Republic of South Africa.
    5. Should a Customer not be resident in South African and/or should a Customer utilise the Services for any reason outside of South Africa, the Customer by using the Service, warrants that the use of the service is lawful within the foreign territory in which it is/was used and hereby indemnifies and holds the Company and its Affiliates harmless, from any criminal liability and/or civil liability, and arising out of any cause of action that in any way relates to the downloading of the Wayja App, the use of the Wayja website and/or the use or intended use of the Services.
    6. The Customer acknowledges and agrees that by opening an account and using the Service provided by the Company he or she warrant that they are of legal age (18 years or older), are competent and accepts and will abide by all the terms and conditions.
    7. The Customer shall upon written notice be entitled to terminate his or her contractual relationship with the Company at any time after conclusion of any pending transactions. The Company shall within a reasonable time after such termination, refund to the Customer the balance of the Customer’s wallet.
    8. The Customer understands and acknowledges that by opening an account for the use of the Service, personal information shall be provided to the Company, and solely for the purpose of providing the Service. The Company shall take all reasonable steps to ensure that personal information is stored only on secured and encrypted servers, and that no personal information shall be reprocessed for any reason. The Company shall retain personal information for the minimum statutorily required period/s and shall securely delete same thereafter. The Customer is aware that only the Customer’s username shall be accessible to all other Customers if specifically searched for. The Customer’s name shall also appear to other Customers, who are “friends” of the Customer on the Service, next to Wayja’s placed. The Customer shall be entitled to all information required in terms of the Protection of Information Act on request and which shall be directed only in writing to “info@wayja.me”.
  5. Customer accounts
    1. Registering a new account
    2. To use our Service, the Customer must first register an account with the Company. During the account creation process, you will be required to enter the following details:

      1. Full name;
      2. Date of birth;
      3. ID Number;
      4. Email address;
      5. Mobile number;
      6. Billing address details;
      7. Credit card details;
      8. Bank account details for withdrawals.

      In the event where your registration information is inaccurate or incomplete, you will be required to update such information upon request.

      You may only register and operate a single account with your ID number and bank account.

      The Company reserves the right to suspend duplicate accounts.

      No withdrawals and/or payments shall be processed until such time as the Customer has complied with all of the company’s Know Your Client and FICA requirements, if any, are met. The Company reserves the right to suspend any non-compliant account.

      The Customer hereby consents to the Company conducting all and any bank ground checks, including but not limited to Credit Bureau checks, in order to carry out its KYC and FICA requirements.

    3. Accuracy
    4. The Customer is required to keep registration details up to date at all times. If the Customer changes this address, email, phone number or any other contact details or personal information, the Customer must update account information.

    5. Passwords
    6. The account registration process will use usernames and passwords for account security purposes.

      The Customer must keep this information secret. Any actions carried out through the account will stand if the username and password have been entered correctly.

      Should any Customer give away, share or lose his/her account number and/or password, the Company will not be held liable for any claims that may result from, or regarding that account.

      Customers are solely responsible for their account transactions and should keep their account information strictly confidential.

      The Customer shall select a secret PIN number. The Customer agrees not to disclose and/or physically and/or digitally to record or reproduce this PIN number. Any flow of funds shall require the input of the Customers PIN number. By inputting this PIN number the Customer hereby acknowledges that they are freely, voluntarily and without any legal obligation to do so, consenting to the Wayja, and the flow of funds thereafter.

    7. Personal Use Only
    8. The use of the Service is for informal bets and wagers and not for professional use. The Customer agrees that the Company is entitled to monitor the Customer’s account.

    9. Refusing and Suspending Accounts
    10. The Company reserves the right at its sole discretion to refuse to register a customer or elect to de-register, exclude, cancel or suspend a Customer from the Service at any time, for any reason or for no reason whatsoever.

      The Customer acknowledges that the company has no obligation whatsoever to provide prior notice of the decision to refuse, de-register, exclude, cancel or suspend a customer.

      If the Company de-registers, excludes, cancels or suspends a Customer, the Company shall have the unlimited right to:

      • establish the specific criteria the Customer must comply with, in order to be allowed access to the Service (and the Customer’s account, if applicable); and
      • furnish information about the Customer to law enforcement agencies (if the reason for such termination, de-registration, exclusion, cancellation or suspension was fraud or some other form of illegal misconduct). The Customer hereby irrevocably authorises the Company to do so in its absolute discretion.
  6. Payment details
    1. Credit or debit card verification process
    2. Customers that use a credit or debit card for wallet upload transactions must ensure that the cardholder’s name is the same as the name the Customer used when registering the account.

      Should the Customer’s name registered on the account and the name that appears on the credit or debit card differ in any way, the Customer’s account will be immediately suspended.

      Should the account be suspended, the Customer can contact the customer support desk for details regarding the verification process.

    3. Updating payment details
    4. Updating payment details will require the Customer to login to his/her account. It is the Customer’s responsibility to be aware of the terms upon which your payments are accepted. The Customer is solely responsible to keep up to date with any changes.

    5. Transfer between accounts
    6. The transfer of funds between individual accounts is strictly prohibited.

    7. Interest
    8. Any funds held in the Customer’s wallet shall not attract interest for the Customer’s benefit.

    9. Credit
    10. The Company does not provide any credit in whatsoever manner to a Customer. It is the Customer’s responsibility to maintain sufficient funds in their account/wallet.

  7. Services Fees
    1. Each wallet upload and withdrawal via credit/debit card or EFT transaction will attract a service fee to gain access to the online digital administration and payments platform.
    2. The service fees charged is 10% for uploads and top ups and 2% for Wallet withdrawals or cash outs.
    3. The Company reserves the right at its own discretion to amend and change the service fees charged. Any amendments to the service fees will be posted on the website and app and where possible customers will be notified of such changes via email.
  8. Wallet withdrawals
    1. Wallet withdrawals will be made via EFT directly into the Customer’s bank account.
    2. The Company processes withdrawals on Wednesday and Friday each week at 14H00.
    3. The processing time for withdrawals is between 2 to 3 business days to reflect in the Customer’s bank account.
    4. Withdrawals will only be made in the name of the account holder and not to any third party in any circumstance.
    5. The Company reserves the right to claim back any wallet withdrawals made in error.
    6. For wallet withdrawals the Customer must provide proof of banking account details (stamped bank statement or letter from bank) confirming banking details.
    7. The Company reserves the right to undertake reasonable due diligence to verify the validity of the Customer’s bank account as a pre-condition to processing wallets withdrawals.
  9. FICA requirements
    1. In so far as the Company may be an accountable institution it operates in compliance with the requirements of the Financial Intelligence Centre Act 2001 ("FICA") which sets out, inter alia, requirements in relation to identifying all customers.
      1. Verifying all customer information gathered in the registration and identification process;
      2. Keeping records of all information and documentation ;
      3. Cash Threshold Reporting ;
      4. Suspicious and unusual transactions reporting.
    2. The following supporting documentation is mandatory and must be submitted to “fica@wayja.me” :
      • A copy of Customer’s identity document (SA ID card or a valid unexpired passport);
      • Proof of residence not older than 3 months (utility bill, municipal rates and taxes, Telkom bill or retail statement).
    3. The Company will operate in accordance with the requirements of FICA and its associated regulations. Where FICA does not specify such aforementioned procedures, the Company reserves the right to implement its own procedures and/or limits (subject always to any applicable legislation and/or regulations) in accordance with good corporate governance.

      For further information on FICA please log on to www.fic.gov.za.

      The Company reserves the right to suspend any account that has not met FICA requirements and no withdrawals whatsoever shall be processed if a client is not FICA compliant.

      In accordance with the above procedures, the Company reserves the right to submit all provided personal information to a 3rd-party verification and or credit agencies. The purpose of 3rd-party consultation is to confirm customer personal details and information.

      The Customers agree to their information being shared through API-integration with the outlined 3rd-party for the purpose of establishing this required information.

  10. Guidelines - informal betting
  11. As detailed in Clause 3, the Company provides an online digital administration and payments platform service to customers and social groups.

    The Company is not a bookmaker and does not accept, create or stake money or anything of value, on fixed odds bets, or an open bet from any Customer or Social Group;

    These guidelines have been included to assist the Customers using the online digital administration and payments platform when placing informal bets.

    1. Acceptance of informal bets
    2. All informal bets between Customers or Social Groups must be made on the Company’s online digital platform to be tracked, logged and the history stored.

      The recordal of Informal bets are only accepted once a transaction code/ticket has been logged on the Company’s online server.

      If a customer has any doubts as to whether an informal bet has been recorded, the customer can view the list of "pending" informal bets on the Customer’s account.

      It is the Customers’ responsibility to understand to ensure that the details of informal bets are correct.

      A customer creating an informal bet can cancel same at any time. A Customer accepting an informal bet can withdraw from same at any time by email the request to info@wayja.me. In the event of a flow of funds or lack thereof following on the finalisation of an informal bet, the Customer understands that he/she shall have no recourse in law to enforce any rights and obligations flowing therefrom and hereby indemnifies the Company from all and any loss that may be suffered in that regard.

      In the event that an informal bet is recorded in error by the Company, the Company will reverse the transaction.

    3. Dispute resolution
    4. In the event of any dispute, the Customer understands that no enforceable rights and/or obligations are created between the Customer and any other Customer and, accordingly, there is no right created to dispute and/or enforce an informal bet..

      The Company further reserves the right to refuse to record the whole or part of any informal bets without offering any explanation.

    5. Errors and Omission
    6. The Company will take all possible steps to prevent errors and omissions from arising, irrespective of how these may occur. These errors or omissions may include, but are not limited to, connectivity and information technology system failures.

      In the event of an error or omission, the Company is entitled to:

      • Correct the error or omission; or
      • Cancel the recordal of the transaction.

      In the event of a cancellation, the Company may cancel the recordal of the transaction before, during or after the event.

      In the event of an error or omission, the Company will make every effort to notify its Customers, via email, of such error or omission, informing them of any correction or cancellation of the recordal.

      Failure by the Customer to receive such correspondence timeously, or not at all, shall not entitle the Customer to any claim that a valid transaction recordal exists.

      Any Customer who suspects that an error or omission has occurred, and which may result in an invalid transaction, should contact the Company in order to verify the validity of the transaction.

      The Company reserves the right to amend any transaction previously incorrectly processed as result of errors or omissions irrespective of how these may have occurred.

  12. Security & Legality
  13. The Company, its employees, agents and shareholders accept no responsibility or liability for any damages or loss that may result, or be alleged to have resulted, from the Service, the online digital platform, the website, the app, or its contents including interruptions in transmission or operation, loss or corruption of data, failure of lines or any other communication medium, any individual misuse of the site or its content or any error or omission in content.

  14. Governing Law
  15. This Agreement is governed by the laws of the Republic of South Africa and the Customer agrees to submit to the exclusive jurisdiction of South African courts. The Customer warrants that he or she is physically present in the Republic of South Africa when making use of the Service. Should the Customer not be physically present in the Republic of South Africa, the Customer warrants that the use of the Service is lawful in the jurisdiction in which it is being used, and hereby indemnifies and holds Wayja harmless against all and any prosecution and/or claims that may arise out of the use of the Service in that jurisdiction.

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FAQs
How do I upload money to my Wayja Wallet?
There are multiple ways that a user / you can upload money to their Wayja wallet, the easiest of which is to click on the wallet with the “+” icon next to the Wayja balance on the user dashboard. Once this icon has been clicked, you will be redirected to your wallet top up screen to upload any amount to your Wayja wallet. Once the amount has been determined by you, click the tick and the amount chosen plus relevant administration fee will be transferred from your registered bank account or credit card.

How do I find Friends on Wayja?
On the user dashboard, click the “Friends” button and you will be redirected to the Friends dashboard where you will be able to view your current friends list, pending friend requests, and Find Friends (either find people near you or search a friend by their user name). Choose the relevant option for you and click on the username / Wayja profile of the person you wish to connect with. Once you click this, the person you are trying to connect with will receive a pending friend request from you which they will have to accept or reject.

How do I confirm a bet / result on Wayja?

In your list of current Wayjas (Found on the My Wayjas button on the user dashboard) you will be able to scroll through all the current, historical and pending Wayjas you have made. Find the relevant Wayja in this list and click “Wayja Menu” followed by “Enter Result”. Once you have clicked this, you will be able to input the result. Click “Confirm Result” and enter your unique PIN, and the other participants in the Wayja will receive a notification to confirm or dispute the result on their profile. Once the other user has confirmed the result, the money will be transferred between your Wayja wallets.
How do I Cash Out my Wayja Wallet?

In your “Wayja Wallet”, you will find a “Cash Out” button. Enter the amount you would like to cash out and confirm your decision with your unique Wayja PIN code. The money will be transferred into your registered bank account. Note that money will not reflect immediately into your account as there is a standard waiting period of up to 72 hours before money might reflect in your account.
How do I make a Wayja with friends?

On your Wayja dashboard, click the Make Wayja button (top button on the screen). You will be redirected to the Wayja screen where you will be able to choose between the various types of Wayjas available (Simple, Advanced, Pool, or template Wayjas). Choose the relevant type of Wayja you wish to make and fill in the details required for your Wayja. Once completed click the “Make Wayja” button and your friends will receive a notification with your Wayja which they will have to accept, counter or decline.
What are the different types of Wayjas?

There are a number of different types of Wayjas available to you as a user. These can be found at the top of the “Make Wayja” screen. The different types of Wayjas are as follows: Simple Wayjas, Advanced Wayjas, Pool Wayjas and Template Wayjas. Simple Wayjas can be used for basic bets with set odds of 1:1 and where there is no moderation required - this is the quickest and easiest form of Wayja. Advanced Wayjas offer a more customisable experience where Odds, Partials, Moderators, etc. can be stipulated in the Wayja terms screen. Pool Wayjas are best used for group bets such as office pools or golf tours. Templates are ready built Wayjas for your favourite sports’ most common bets, from Poker Tournaments to Skins. Team bets are best used for team sports such as match play golf, indoor football, etc.
How do I register my bank details?

In the registration / Wayja set up process, you will be prompted to register your bank account details with which you be able to receive money from Wayja upon Cash out. This bank account is also one of your unique identifiers for security purposes and can only be changed manually via Wayja customer service.
What are the Service Fees?

As much as we’d love to give you this platform absolutely free, there are some costs that you should know about. In lieu of Wayja not charging fees per transaction made on the platform, Wayja charges 10% service fees per upload / top up, and 2% on cash out. These are service fees (or administration fees) that we charge you to move money into and out of your Wayja wallet. These are the only fees you will be charged to make use of the Wayja platform / service.
How long does it take for money to reflect in my account?

Wayja payments on cash outs can take up to 48 hours to reflect in your bank account.
Why do I need a unique PIN?

As an additional safety precaution, each user will have a registered PIN Code for their account. Users will be promoted for their unique PIN for any transactions, Wayjas, and account changes to ensure that your account is secure.

How do I update my Wayja profile?

You can easily access your Wayja profile by either clicking on your avatar (profile picture) on the Wayja dashboard or by clicking “Security” in the Wayja menu icon situated in the top right of any Wayja screen. For any additional changes to your profile (profile picture change, bank details change, etc.) you will be prompted to inout your unique Wayja PIN.
How do I contact Wayja?

You can contact Wayja either via the “Contact Us” option, situated in the Wayja Menu at the top right of any Wayja screen, or via email to info@wayja.me email address.
Why can’t I place a Wayja?

There are varying reasons why you might not be able to place a Wayja. The most common reasons that you may not be able to place a bet is that the current amount available in your wallet to Wayja with is insufficient, or your account has not yet been activated (this is done automatically when you first upload money into your account). As Wayja cannot offer users credit under any circumstances, your bets (current Wayja value) cannot exceed the amount of money in your wallet - even if these bets are still ongoing that money is held until the bets are resolved. In this instance, you will be required to upload / top up your Wayja Wallet with the amount needed to place the Wayja or resolve outstanding bets that you may have won so that there is enough money in your account to place the Wayja.
What happens in a Wayja dispute?

In the case of a dispute, any moderators nominated for the Wayja will be notified and they will be able to resolve the dispute. In the event that moderators are unable to resolve the dispute, the money Wayja’d will be transferred back in to each users account and the dispute will reflect on your Wayja history.

What are Partials?

In the event you offer a Wayja to one or more individuals in your friend network, your friends can match your bet value between one or more of them should you offer this option in your Standard Wayja. An example of this could be: You want to bet R1000 that Manchester United will beat Liverpool. One of your friends is happy to take that bet but only has R300 to Wayja, while another of your friends is willing to take up the remaining R700 of your initial bet. In this instance, your friends would split the winnings 70/30 should they win the Wayja.
What are Odds?

Betting odds allow you to calculate how much money you will win if you make a bet. Let’s use the same examples as before, with the same replacement of numbers for letters, i.e. 4/1 becomes A/B. Quite simply, for every value of B that you bet, you will win A, plus the return of your stake. Example:
  • 9/1 for every R1 you bet, you will win R9

  • 4/1 for every R1 you bet, you will win R4

  • 1/1 for every R1 you bet, you will win R1

  • 1/4 for every R1 you bet, you will win R0.25 or for every R4 you bet, you will win R1.

When should I use / nominate a moderator?

It is recommended that moderators be used as often as possible, but particularly in the case of higher risk bets, or bets which can be verified by a moderator in the case of a disputed result. Due to Wayja’s inability to verify the result of your game of golf, moderators will be able to determine the result on behalf of the bettors. It is recommended that Moderators chosen are known and trusted by both/all parties to ensure the fairest outcome.
How do I invite friends to a group / pool bet?

In the “Wayja With” field, you are able to list any number of your friends to a Wayja, and they will be notified once you have confirmed the Wayja details. Any parties who decline the Wayja will automatically be excluded from the Wayja should it take place.
How do I accept pending Wayjas?

Click on the My Wayjas button on the user dashboard and click “View Details” on pending Wayjas in the list. You will be redirected the Wayja screen where you will be able to accept, counter, or decline the Wayja that has been sent to you.
How do I share Wayjas to social media?

You will be able to share your Wayjas to social media by clicking the “Share Wayja” option and clicking on the specific social media platform icon you wish to share your Wayja. You will have the option to customise the text for your social media share and have a short code included to your specific Wayja should you wish to invite people to take you up on your bet.
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